Amazing company. My mum didn’t have a plan in place, but had told me she wanted a Pure Cremation. The morning that she passed, I googled Pure Cremation and called to start the process, which they made very easy, considering the circumstances. After half an hour on the phone, going through the necessities, all was arranged and paid for. Mum was collected that afternoon and taken midway to Bury St Edmond’s (we live in Norfolk). I was contacted by phone within the week to advise of the next step, which was that once they had received the ‘green form’ she would be collected and taken into their care in Andover, ready for the committal. They called again within a few days, when she was in their care and advised the committal date. The ashes did take a little longer than their 7-21 day period to be ‘hand delivered’, only because of the area I live in and that a representative did have to have an overnight stay. I was sent an email 2 days before, giving me an 4 hour window for delivery. I was then called the morning of delivery to be given a more definite time. I had paid for 2 urns, which are eco friendly and pretty. The representative was friendly and compassionate. I couldn’t have wished for a better service. Thank you so much for taking care of my mum ❤️ Highly recommend