I love these products. The smell is divine and lacking in any synthetic influence. The lotion goes on like a dream and sinks in perfectly and the muscle balm does actually seem to make a difference. Completely genuine company. When I visited in person it was clear this is a small outfit who deliver what they promise. I will be buying from them again and wholeheartedly recommend for anyone who prefers simple, effective products with pure, natural scents and ingredients. The pricing is extremely reasonable for the quality you get and the refill service makes for even better value (as well as being better for the environment). I have yet to try the refill service but I certainly plan to.