Pure Lakes Reviews

Name: Pure Lakes
Address: Pure Lakes, 7 Bryers Fold, Far Sawrey, Ambleside, Ambleside
Rating: 4.94

4.9 Rating 2,172 Reviews

99 %

of reviewers recommend Pure Lakes

4.9

Based on 2,172 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Pure Lakes 5 star review on 20th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely body lotion and body wash - they smell so zingy and natural - and are a pleasure to use. The lotion rubs in beautifully, leaving skin feeling moisturised but not greasy. The body wash doesn't leave a residue and leaves you feeling clean and fresh. It's so nice knowing there is nothing harmful in them. That's rare these days. Well done, Claire and Gareth, on creating such gorgeous productions. I have also bought the hand balm as gifts. I'm sure the feedback will be very positive! Best wishes to you both.”

Helpful Report

Posted 12 hours ago

“Delivery was so fast! very impressed considering there were no additional charges for postage. Everything was well-packed and each item was in an attractive card box with ingredient details and information about expected effect.”

Helpful Report

Posted 1 day ago

“Just excellent, both products are just so amazing. Well done and thoroughly recommend Pure Lakes”

Helpful Report

Posted 2 days ago

“Great service. Great products”

Helpful Report

Posted 5 days ago

“I have a sensitive scalp and no shampoo has worked - even those advertised as specially for sensitive skin. Until I tried the Pure Lakes shampoo, and for the first time in many years I didn't have an itchy scalp. It also smells lovely”

Helpful Report

Posted 5 days ago

“Very pleasant and helpful the young lady that i spoke could not have been nicer she knew all her products and even suggested that if spent a little more i would get my order delivered free, first class much better than alot of the larger companies.”

Helpful Report

Posted 1 week ago

“Beautiful products and very fast delivery”

Helpful Report

Posted 1 week ago

“Absolutely love these products. Re-ordered the facial hydration cream, and also trying the facial oil. Following a very nasty fall I broke lots of bones in my face. I can't wear any makeup as I can't rub my face to remove it. Felt the need for some pampering and the oil is just perfect for that! Thank you xx”

Helpful Report

Posted 1 week ago

“Great, friendly and ethical company that makes any purchase very pleasant. Thank you!”

Helpful Report

Posted 1 week ago

“Bought a few items as a gift from my children to my mum for her 70th Birthday. I have bought these products many times and the service, delivery and quality are always outstanding. I highly recommend and will support this fabulous business time and time again.”

Helpful Report

Posted 1 week ago

“A good product which I have used before. Also it was delivered quickly, so many thanks”

Helpful Report

Posted 1 week ago

“Absolutely love the Grapefruit & Lemongrass alcohol gel, and the fact Pure Lakes will refill, and I drop off at a coffee outlet rather than post is even better! Absolutely awesome, thank you! We love Pure Lakes”

Helpful Report

Posted 2 weeks ago

“Ethical is all aspects. Care to listen to the customers.”

Helpful Report

Posted 4 weeks ago

“Lovely products. Grapefruit and lemongrass soap and lotion are so nice. Delivering very fast 😊”

Helpful Report

Posted 4 weeks ago

“Great range of products. Appealing fragrances. Delivered within expected range.”

Helpful Report

Posted 1 month ago

“I don’t normally take time to race reviews,but I’m loving the candles which smell amazing and last. It’s nice to find something that’s not filled with nasties!”

Helpful Report

Posted 1 month ago

“The products are amazing”

Helpful Report

Posted 1 month ago

“Well received gift. Face cream really welcomed as were the other items in gift pack. Early days for real assessment.”

Helpful Report

Posted 1 month ago

“Love the scent of the Geranium & Ylang Ylang Keratin shampoo and the conditioner. I have not come across any other product that leaves my hair so soft and shiny as this. Have also bought it in the past for my granddaughters who also love it. So thought the smaller bottles would be an ideal Christnas stocking filler for them. Delivery time was once again very fast. Imagine my disappointment when I opened the package a week later to discover the contents were not what I was expecting but the Sweet Basil and Orange version! Too late to do anything about it; can only hope it is as good as their favourite. So this time ............... PRODUCT (based on past experience) 5* DELIVERY 5* QUALITY CONTROL 1* UPDATE: I reached out to Pure Lakes regarding the error in my order. Now just received a very courteous email from Jenny at Pure Lakes apologising for the mistake in the order and saying they were sending the correct products; to keep the ones sent in mistake as a token of their good will, and hoping my granddaughters liked the other product too. Fantastic customer service over this and totally unexpected. Well done Pure Lakes for good old-fashoned customer care which is sadly lacking so often these days.”

Helpful Report

Posted 1 month ago

“Excellent turnaround from Order completion to receipt of order. Customer service excellent.”

Helpful Report

Posted 1 month ago

Pure Lakes is rated 4.9 based on 2,172 reviews