Pure Lakes Reviews

Name: Pure Lakes
Address: Pure Lakes, 7 Bryers Fold, Far Sawrey, Ambleside, Ambleside
Rating: 4.95

5.0 Rating 2,148 Reviews

99 %

of reviewers recommend Pure Lakes

5.0

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Pure Lakes 5 star review on 20th February 2025

Anonymous

Anonymous // 01/01/2019

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“Great Produkts and fantastic service. Had a slight problem with my delivery, which was resolved immediately. Highly recommend Pure Lakes.”

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Posted 3 months ago

“Hello, I recently bought the mandarin reed diffuser as an online purchase. Unfortunately I don't like the smell, which I guess is a pitfall of buying online. I can't quite describe why I don't like the smell - I guess I thought it would have a sweeter smell - it's quite pungent.”

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Posted 3 months ago

“Exceptional service and wonderful products. You know, I had forgotten what genuinely great service looks and feels like. I emailed Gareth to enquire about a product and the response was so fast and personal that i will be a loyal customer in future. The sweet basil and orange product has a wonderful zesty smell which lasts on the hands. Top class all round.”

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Posted 3 months ago

“Incredible products, brilliant ethics, and amazing service. Pure Lakes is absolutely wonderful and this order has not disappointed. The orange and sweet basil scent is heavenly! Thank you very much!”

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Posted 4 months ago

“Lovely company to deal with. Items arrived in good time and they were well packed.”

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Posted 4 months ago

“Excellent service as usual. Bulk buying as cannot travel to refill anymore. Excellent value and top class products. Congratulations on all your well deserved awards.”

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Posted 4 months ago

“Always excellent quality - love the scents!”

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Posted 4 months ago

“Super quick delivery. Bought two products, one of the products was the wrong scent. Unfortunately I had already used it before I realised it was the wrong scent - which was my responsibility. But I called the company and was only hoping for maybe a coupon or something for the next purchase, and they sent the product that I ordered to me completely free no questions asked, and arrived the next day. All products I got are heavenly, especially the body oil. Absorbs super quickly and have been keeping my cuticles happy (I use it almost as a hand oil). Not a lot of stores have ylang ylang scents, so I’m glad to find a store that stores products with it - it always puts me in a good mood when I put it on.”

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Posted 4 months ago

“I love the perfume of these soaps so keep those that I am not immediately using in my clothes drawers to add a soft scent to my clothes when I take them out to wear.”

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Posted 4 months ago

“Excellent range of products all with amazing smells!”

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Posted 4 months ago

“Amazing customer service so helpful and quick to reply Lovely products Order arrived quickly”

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Posted 4 months ago

“Your oil is so rich and thick but blends easily into my skin. The scent is absolutely beautiful. The face cream equally lovely in texture. I think I should have chosen one for dry skin, (my mistake) but it still has performed well . My skin looks smooth and nourished. Your prices are very competitive, and even more so when customers can send their empty container back for refilling. What a clever idea! My previous supplier has increased their prices plus still charging postage no matter how much you spend. I queried this and they didn't even have the curtesy to reply. Which I found very disappointing, having been loyal to them for many years! So Pure Lakes you have now got yourselves a new and very happy customer 😊”

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Posted 4 months ago

“Great products and service”

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Posted 4 months ago

“Perfect products for those who care about their skin and the environment. The only skin care products that we buy.”

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Posted 4 months ago

“Very happy with the products and will order again. Not do happy with the delayed delivery, missed. Birthday for whom the products were ordered.”

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Posted 4 months ago

“I first used your products in a guest house in Carlisle after completing the Hadrians wall walk the room used your products and it gave me chance to try them I was so impressed that I ordered the shower gel and body lotion when I returned home I intend to add to them in the future”

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Posted 4 months ago

“Super fast delivery! Packaged so well!! The smell is incredible!!!! Katrina Dolman x”

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Posted 4 months ago

“Pure Lakes are a great company with friendly, helpful staff. They make fantastic natural products that work and smell wonderful. I use several of their products and none of them irritate my sensitive skin. Thank you Pure Lakes.”

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Posted 4 months ago

“Easy to order from the website and they arrived beautifully packaged Would definitely recommend. A lovely company to deal with 😊”

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Posted 4 months ago

“These soaps are lovely, but are hard to find in the Lake District We wanted to buy a selection while in the lakes but couldn’t find a shop that sold them - so I ordered on line”

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Posted 4 months ago

Pure Lakes is rated 5.0 based on 2,148 reviews