Hello, Thank you for your immediate attention to this issue. Firstly, it’s important to mention that I have a background as an esthetician, and am currently attending school as a medical lab technician. I believe I am more than qualified to correctly apply your product. I understand what your policy is, surely that does not apply to damaged products? That would not make good business sense? As a business owner myself it is my obligation to provide what the customer is expecting, (not results but working product), wouldn’t you agree? I am curious what your supplier WiQo would feel knowing you are alienating clients from their products. I spent close to $1000.00 just on this procedure. If I like it I will buy more for use on my clients, you are giving me reason to second guess this decision. I am stating that the product has quality issues (cloudy milky appearance), and had zero reaction when applied. This would be indicative of product issue. From a microbiology point of view it would appear contaminated. In order to amicably rectify this issue I am requesting what I paid for, a “hidden chemical peel”, the results are not your responsibility.