Very busy at Bristol Airport when we arrived in morning (30/6) and long queue snaking around outside of building (glad it wasn't raining!). First bus arrived quite quickly and queue moved correspondingly, but second bus took an age to arrive and when our part of the queue moved in order to board (from side of building), a third bus arrived and allowed people to join from the back of the queue. Consequently we only just managed to board either! On return last night you had 2 buses in but first bus waited whilst drivers chatting outside and then second bus appeared to leave empty, leaving us to be further filled up before departing. Not a great look or experience. Not sure what has gone wrong in year since last we used you at this airport?