My return flight was on time. I called the number to say that I had cleared customs. There was no answer. I called 7 times as I made my way to the pick up desk. I was told that they were only dealing with drop offs. They suggested I went to the website and send an email. Eventually they were able to contact a driver to fetch my car. When it eventually arrived. I still could not get through to the designated number. Neither could the driver. There was a delay of over an hour. I said an apology would be nice. Instead of just saying sorry for the awful service I was advised to contact Purple Parking for an apology. Awful awful experience.