I booked in good faith, noted the height restriction, gave my registration. Booking accepted but on arrival we were told we would incur a £25 per day surcharge so we left. This added considerable stress including the rather unhelpful receptionist. It was not made clear when booking that my vehicle would not be accepted - frustratingly so as we had an alternative we could have used. The whole thing has left such a bad taste and feels like a scam to get more money when a traveller is rushing and vulnerable. You had my reg on booking. You could see what vehicle it was yet you still accepted the booking. There were MANY huge 4x4 things parked there yet my smaller van was not allowed. Oh but actually it could be if I paid more than twice my original booking fee in surcharges. This is not moral, honest or fair trading.