Having never had a problem in the past I booked again using the pre sent email offering a discount which wasn’t even valid when I got to checkout but having left it while late to book I went ahead .. having multiple things going on in my head at the time I booked it whilst on a train journey not realising until departure that I hadn’t used the 24hr clock! Therefore was forced to pay an additional £25 to get out the barrier! My argument is , they know exactly what plane your on , flight numbers etc , could it not be common courtesy to just let the customer know instead of causing a traffic jam at the end of a flight & getting a bad reputation, clearly happening to lot more people, it was just a genuine rushed mistake! No wonder you offer false discounts!