We found that our 'property expert' was very proactive until we paid for the service. We had a few viewings to begin with but then very little. We didn't find the 'property expert' to be at all proactive in working out what needed to change, or find interested viewers. The property was valued too high and we chose to lower it. We then used another agency to help sell it and they were able to get plenty of viewings in and we sold the flat through Hunters. We raised our disappointment with Purplebricks but our complaint wasn't upheld. The selling point of it being cheaper than a high street agency only works if they are able to sell your property, which Purplebricks were unable to do. I wouldn't recommend Purplebricks unfortunately.