Our client has an upheld complaint with the property ombudsman due to PB's neglect to provide clients with full information on their marketing for all costs relating to the purchase! They initially denied having this information on file, in a formal final complaint response, although later admitted to having this on file when we confirmed our complaint had been sent to TPOS. They consistently try to use the caveat they place on advertising (to ask the vendor for any key information that is relevant) - although if you read the property ombudsman guidelines, they have to evidence all information obtained and if they have the information to hand - must evidence valid attempts to gather those additional costs or at least disclose that there are additional costs and to try and obtain further information. Many people wont know this - and they work assuming people don't!! Do your due diligence as they are clearly omitting vital information to sell properties and then denying having this information when confronted! When the TPOS have sent this upheld complaint to them advising them to pay the amount advised back to our client - they are now making that difficult!! From a sellers point of view - imagine going through this process and your buyer becoming aware of any additional costs not disclosed, right at the final hour! You will lose your sale and potentially your onward purchase, due to the sheer neglect of the valuers and teams managing these sales. We are mortgage brokers and see this consistently with this company! Appalling!