Absolutely incompetent !! Don't use this company, they provide 0 service and still want paying. They couldn't accommodate the first 4 viewings, which were all rearranged usually 3 times and all then cancelled by the viewers. Turned out their viewing rep was on holiday with no replacement. They weren't chased up until I complained. The 1st actual viewing was supposed to be accompanied by the estate agent, she didn't turn up! No apology, phone call and didn't even bother to call anyway. 2nd viewing the viewing rep stayed about half an hour complaining how bad purple bricks was to work for, she left purple bricks shortly after. Put in a complaint, took 15 working days for reply where they basically said they had upheld their agreement, they tried phoning me whilst I was at work, unable to take call, so they made their decision anyway without asking anything further apart from what the agent had told them. Now escalled the complaint, not holding out much hope as the whole company is obviuosly fraudulent . Will take it further to ombudsman if necessary