Dear PurpleBricks, The solicitors (Alexander Grace law) that you insist sellers use is a rogue company that causes nothing but difficulties. The seller of the property we are purchasing honestly feels distraught by all that has gone on. This is the complaint we have about Alexander Grace Law: We have been in the process of purchasing a property where the seller has been forced to us them through Purple Bricks. This process is still not finished despite there initially being no chain. And it began in August 2021. Our own solicitors have to chase them daily for any results, the seller has had limited to zero communication from them when there is an issue or delay. At one point they dropped the case and forgot about it for 3 months because "the solicitor managing it when on jury duty". No apology or explanation as to why no one else was assigned the case after 2 weeks of no contact. The only times they actually respond is when us, our solicitors and their client all work together and threaten to complain. The solicitor now managing the case has done some out right disgusting things. For example, just today (and we all have screen shot evidence) they ignored our requests to move forward with the exchange and finally after nearly 2 and half weeks of no contact, today they said it was 'due to some paperwork they sent out 2 weeks ago to the seller'. The seller only received the paperwork by email that morning at 8.30am. The day before my solicitors, myself and the seller had all phoned and emailed to lodge complaints. So it was completely disgusting behaviour for them to try and throw the blame on their own customer, rather than take ownership of their own failings. On multiple occasions they have mislead our solicitors and yet this case is still going on! Like seriously over 8 months to purchase a flat, the seller needs the money to purchase their new property, we have had to put in notice at our rental. Because they said they were ready 2 weeks ago. And yet more of us having to waste our time, effort and sanity trying to sort out their problems. If you have a choice to choose another law firm, honestly do it. Not just for yourself but also for your buyers! **Update: 19.04.2022** I sent and email as requested by the comment on this Google review the same day the asked for it. I never received a response but the solicitor handling the case changed. We have now found out today, the day our solicitors have been putting forward for completion 5-6 weeks ago has not been confirmed or communicated with the seller, so they are not ready to exchange! While, we have had the funds withdrawn and handed in our notice at our rental! This is quite frankly disgusting service for both us and the seller. And irresponsible behaviour on AGL's behalf. ​We would highly recommend you rethink your connection with this firm if you wish to continue to have business. Many people will refuse to buy properties advertised by your firm knowing you work with AGL. This is just a heads up and written complaint in the hopes positive change takes place, that no longer exploits your customers.