Absolutely abysmal company. Don’t not use. The solicitors they recommend are also completely incompetent. We have been trying to buy a 2 bed flat with no chain and we are approaching 6 month mark. Full of excuses, none of them has any idea what is going on, no communication, completely inadequate. Will be making a complete to ombudsman along with the seller regarding this faceless entity. Example. Asked me for further compliance information 6 months after the process started before they could continue talking to me - although they had been communicating with me quite openly and never mentioned before Then in the next email 2 minutes later I’m asked how they can assist me! No mention of compliance! This type of issue has been consistent throughout my dealings with them The amount of stress this company and their solicitors have caused me and my family is unreal. We haven’t used their solicitors thankfully but the seller has. They are appalling.