I was a tenant with Purple Bricks for 6 months. After a sudden leak from the upstairs neightbours, all they did was send painters to repaint the ceiling instead of figuring out what happened. When I notified them after 5 months that I was moving but that the other tenant would take over the lease, there was no response. Felt forced to give formal notice for the complete apartment after 2 months of silence and after that it took 4 months and several complaints before the deposit was released. Even the owner of the property has cancelled their service as even to his calls and emails there was no response.