I had an appointment to view a property at 5pm, which I had booked online. However, I received a request to reschedule the appointment to 7pm and received a confirmation email for the new time. I arrived at the appointment and waited for the agent, Luke Saunders, for an extended period of time, but he never appeared. I tried calling him early to confirm the time since I was traveling from Nottingham to Birmingham for the viewing, but he did not answer the call and eventually switched off his phone. He also did not respond to any of my messages. Unfortunately, I wasted my time and effort by going to the appointment, only to discover a complete lack of professionalism. I would strongly advise against dealing with them.