I have had a really horrible time selling my park home with this company and to be honest, the frustration, negative experience and emotional stress I got from dealing with them isn't worth their so called "cheap fees" and the sale process will now actually cost me more. If it was possible for me to give them a minus score, I would. Firstly, I was sold a premium package by one of their saleswomen which I paid £1,499 for. At no point in time did the saleswoman mention to me that this payment will only cover six months of their service. Now, I am asking them to relist the property due to an unserious buyer and I am being told the package I paid for has expired. I checked the fees leaflet I was sent again and there is no mention of a six months duration anywhere on the document. Surely, this is fraud! During the marketing of the property, different agents showed up to deal with the viewings and often used the toilets at the property leaving me to deal with a stinking mess as the main water supply at the property was shut-off. Shortly after the property was put on the market, I noticed a "For Sale" sign was not put up. I called several times to complain but nothing happened. But when I accepted an offer on the property, they were quick to put a "STC" sign up. While waiting for the buyer to complete the sale, I often had to deal with the post sales team. While a couple of the guys were helpful, many of them were not and treated me like they were doing me a favour. Shortly after I accepted an offer, I got the usual generic email from a member of the post sales team to introduce herself as my post sales advisor but she never called, was never available when I called and never returned my calls. Sometimes when I called and asked to speak to someone who could assist, I was told they are busy and cannot talk to me and that I should send an email instead. There was this day, when one of the team members said he was busy and couldn't take my call but surprisingly had the time to reply to several of my emails over a thirty minutes duration as a means of communication rather than taking my call. Now, I have to try and relist my property again with another estate agent and pay nearly twice the amount I paid to Purplebricks, the initial £1,499 having gone down the drain. So, word of advice, don't be fooled by the cheap fees as you will end up paying more not to mention the arrogance, poor customer service, frustration, deceit and emotional stress you will have to deal with during the entire process. You are better off paying more and dealing with professional estate agents who would give you a better service and appreciate your custom.