Dealing with a online real estate agent Purplebricks is a nightmare for us buying a property. The first day we visit a house where the hired freelance viewing assistant does not have the pincode to open the key box. The freelance assistant already file a complaint with Purplebricks two days earlier with the same issue where he also had to disappoint potential viewers. Nothing was done to sort this issue in those days and therefor we were the second viewers he had to disappoint. Onwards to the next house, bit of a walk away from public transport, and at that next address there was nobody to open the door. Ofcourse Purplebricks blaims this on the owner who was supposed to show the place to us. With their beautiful Purplebricks sign in the garden they still don't take responsibility for the end to end service. Both cases show why you need have a local real estate agent who has knowledge of the neighbourhood, knows the house him or herself, and can actually add value to the visit and to the conversation with the potential buyer. When you call Purplebricks better have enough credit on your phone since they will put you on hold long and regularly. The last issue is now they want to have our own postal address certified by a solicitor ($$) while that was not the case with the previous purchase few months ago with a local real estate agent. Let us all do ourselves a favour and do business with local real estate agents who actually add value to the sales and buying process.