Where do I start?!? They trap you straight away, either pay up front (with no refunds whether they sell or not) or pay later but be trapped into using their overpriced solicitor. Property was on the market for two weeks before I noticed the ‘estate agent’ hadn't set the property up properly so it wasn’t coming up in potential buyers searches. The property was on for several weeks and we only had one viewing from a person who was not in a suitable situation to buy our property, we then put our property on with a local estate agent, five viewings in a week and sold at full asking price with the local agent. I think it is unfair I have now had to pay two lots of estate agent fees as PurpleBricks did nothing but have had no response from them when I tried to raise the issue. It’s very telling that for an online company it is very hard to find reviews on them (I.e. no google reviews), they obviously know the kind of service they offer. I have spoke to a few people related to the property market since and they have all said to never use PurpleBricks.