Went through the sales process with them which was great. Simon and Anthea were super helpful and great to work with. Post-sale however PB are a nightmare! They provide a reactive service which means you will need to phone them in order for them to phone buyers solicitors to get an update. If they don't get an update they don't call you back to let you know. There is zero proactivity and even the post-sale support team confirm that they do not provide a proactive service. Unfortunately post sale I have had no contact from any one at PB. If you;re happy to save a few grand and do the chasing and managing the sale yourself then that's fine but it's not an easy process.