Tried to rent a property through purple bricks last month. Was told as my partner had an old ccj on his account we would need a guarantor, someone in full time employment. We put this in place and went ahead with the application and paid the referencing fees etc of over £200. Nothing happene d for nearly 2 weeks, no replies to messages left. Finally spoke to someone who advised the person managing our account was off sick so nothing had been done. I was then sent an email with the next steps re quarantor etc. On this email it stated the guarantor had to be earning 22k. At no point had this been mentioned to us prior to paying the referencing monies, although they tried to insist I had been told that, if I had why would I pay the referencing money knowing the guarantor didn’t earn enough?! As the guarantor was not earning the amount needed and we hadn’t been advised this I asked for a refund. After some back and forth with various people I was told I would have the money in about a week. That was over 2 weeks ago. Chased it up again and waiting for a call back. Service has been truly appalling and I do not recommend this company at all.