Absolute garbage, make sure if you do insist on using them you have everything in writing. I'm giving up with the Ombudsman after 18months because I just can't face time and money going to court - and this is what they thrive on. Clueless, took 8 months to answer a complaint (they did email that they were sorry it was over 15 days as set out in their T&C's) and threatened me with debt collectors on an invoice they had completely gotten wrong.
5 years ago
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