Great first time presentation says all the things right and initially (1st 4 weeks) very good communication. Then it all stopped and promises of continually review your situation on a weekly basis with my team etc etc it never ever happened. Even to point of seeing the Purple Bricks guy across the room at an event and he clearly knew who we were but deliberately avoided my wife and I. I would say if you have a property which will basically have sold itself anyway these folk may be right for you. But as we found with one that needed a bit more effort then you are wasting your money and hopes going with likes of Purple Bricks - this even with them being a lower sale charge. Now we just were wanting to view a rental property with Purple Bricks - a different agent but similar area and OMG here we go again !! No reply even after numerous messages left and still no nearer knowing if we will view this property. I wonder if the rental owner knows what they have given their business to ? Final interesting point and never qualifies it with any viewer but after months we decided to place our property on the market with a "traditional estate agent" and this in tandem with Purple Bricks. Interesting point is both adverts listed beside one another on the likes of Rightmove so viewers ha da choice of who to view through and in 11 instances each viewer chose to make their appointment via the traditional agent. WHY - I do not have that answer but really interesting and extremely important fact to consider.