Absolutely shocking service, While their agent Heather cooper is a real professional and did a great job, The pre tenancy team and customer service is nothing but shocking and incompetent. My Tenant made an application for 12 month , however purplebricks asked them to sign 6 months contract. I suspect this happens frequently and intentionally to other people as well since it happened to me twice on 2 different properties which I owe and by 2 different agents: Lauren Fitzpatrick and Hannah Creevy. after 6 month you'll need to pay them again if you lucky it will just be a contract renwal fee however if your tenant wish to move out then it's a full setup fee again !. No resposinility taken by their customer service , their Lettings Support Hub Manager Jasmin Rimmer was dismissive, stating wrong facts without checking and try to avoid responsibility. avoid at all cost, !!!