We tried to arrange a viewing, confirmed via the app and then cancelled at the last minute. They claimed they had accepted an offer but hadn’t taken it off the market. We are FTB with nothing to sell. Or request was declined and I was told that if the situation changed we would be notified. The sale fell through some 6 months later... did they get in touch? No. We didn’t hear anything until I spotted the house was being advertised again. The woman on the phone was incredibly rude. Hopefully the local agent will be better but having worked in housing for 15 years I am appalled by the service so far.