Please do yourself a HUGE favour and do not use to sell in London. I am in the middle of a huge complaint with our purplebricks experience and I would strongly recommend not getting sucked in by the cheap costs of Purplebricks, they are crooks and you must AVOID. I also left this review on Trustpilot, and Purplebricks have reported it saying I have been contacted to authenticate and I didn't reply, which is an outright lie! I have a coplaint open with them which they are about to pay out on, please read below before using them: A quick summary of the issues I came across in my sale and I have now sadly left them to go with another agent as they are bone idle and my buyer fell through. - They left my door unlocked over 5 times, which I pleaded with them to stop doing which they ignored and continued to do so - They told me many times that there were "no shows" for viewers no showing, only for clients to leave feedback telling me they were waiting outside the property for up to half an hour and nobody showed up (And to think I paid £400 for this service of PB doing the viewings is sickening) - The main gripe, honestly, this is no exaggeration, my local property "expert" didn't answer his mobile ONCE in 13 months. It was always voicemail and I would have to wait up to 3 days for a callback sometimes on his terms with every excuse under the sun given. Imagine how frustrating this is for viewers? Concerning. - When telling my new agent about the issues with PB, they advised a colleague of theirs knows our Local Property Expert and rumoured that my LPE used to go away on golf days when he was supposed to be working, or playing xbox in his flat all day sometimes - this really wouldn't surprise me, nobody is watching them so they are their own bosses it seems - Never replies to messages and crucial queries - Breached their contract in more ways than 1, including never once discussing the performance of my flat and it's performance, honestly I have NO idea what my local property expert did - The person doing my viewings did live locally and could conduct viewings initially. However, she was fired (which she called me up to tell me about by the way, and expressed her dislike for the company and boss, which was extremely unprofessional) and then the person doing my viewings was moved to an employee in North London :S I live in Greenwich, how is this feasible? Funnily enough, after this, my viewings plummeted, wonder why.. they can't be bothered to get in the car and drive here. Honestly, you have to avoid people, It's been a horribly stressful year and they never take responsibility for any of their actions, still not received 1 apology to date and I made all the above clear to them in our contact, they wriggle and worm there way out of any criticism and it will drive you insane. AVOID.