They are the worst of the worst. Tried charging me for a free plan. Sent the worst tablet I personally have ever seen and tried charging me. I didn't want the paperweight. There customer service wait time is in excess of 2 hours minimum. They forced me to get a new sim card, put it in after numerous threats to cut my service off if I didn't, so once I did they then cut my service and I kid you not, waited three and a half hours for the customer service to tell me they made a mistake. Well your mistake made me miss a very important call with my father's Dr. Overall they are just bad, they cut down data time to a crawl, and the phone is iffy if your not by a tower. Long story short left and went elsewhere and haven't been happier.