Unhelpful and rude customer service I ordered this item ( a repeat order as the initial order of £100.44 was insufficient for the vegetable patch I ordered it for) for next day delivery this morning 27 April. I was informed on the phone by a customer service representative that my item will be delivered on Tuesday 3 May after the bank holiday even though online I could select and had selected a 29th April express delivery. I went ahead to order the item but later on was lucky to secure a local supplier to deliver to me today. I called QOS to cancel my order but was told that even if the order is not delivered tomorrow, I cannot cancel as the item has been ‘shipped’. While I can understand that there are 3rd party suppliers involved in the process, I tried to reason with the customer service agent Craig, that it was only fair if the item had not been picked to be delivered to me tomorrow for me to cancel the order ( if not delivered to me tomorrow). He was quite rude and said it is ‘presumptuous’ of us to assume that. I didn’t know QOS allowed it’s representatives to insult and be rude to its customers. It is instructive to note that at the time of calling to cancel and writing this review, I had not received the fulfilment (shipped) email confirmation which preceded the first order I made, and was a confirmation that the item had been shipped. I do not think I had made an unreasonable request especially as a returning customer at the current time where everyone is feeling the impact of rising costs, nor do I think I deserved to be spoken to the way Craig spoke to me. I know where to take my custom to next time and would advice others to learn from my experience