Quality Garden Supplies Ltd Reviews

Name: Quality Garden Supplies Ltd
Address: 30 High Street, Eccleshall
Rating: 3.52

3.5 Rating 146 Reviews

60 %

of reviewers recommend Quality Garden Supplies Ltd

3.5

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01785 850 653

Email:

info@qualitygardensupplies.co.uk

Location:

30 High Street
Eccleshall
ST21 6BZ

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Quality Garden Supplies Ltd 5 star review on 2nd October 2022

Andrew Pratt

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Soil great , fast delivery, minus 2 stars because ive had 25 emails from your company since I ordered and its really annoying”

Helpful Report

Posted 5 months ago

“It's been a week of solidly chasing QGS for feedback on why they have supplied 4000l of "organic" compost full of plastic, glass and metal. I wonder how long they're willing to let this go on for?”

Helpful Report

Posted 7 months ago

“Ordered 4000l of 'organic compost' and every bag of compost is filled with an alarming amount of foreign materials, including tiny bits of plastic, wire, glass, and metal. This contamination issue is not limited to the occasional foreign object; rather, it has permeated the entirety of the compost, covering the surface of every raised bed we have filled. Have been emailing about this to QGS every day this week, calling and have had no response. They seem to be pretty quick in responding on reviews.io so maybe I can get an explanation on here?”

Helpful Report

Posted 7 months ago

“Awful customer service. Deliver due yesterday, (placed order on 8th so plenty of time to arrive within their 3/4 working days). Was first told after ringing myself this morning, why it wasn’t there only to find out the courtier had damaged the pallet and couldn’t deliver on the Thursday 15th. Was then told they had rung my client which they had not. We were working on the clients garden the Friday (today - 16th) and despite 2 different staff members saying 2 different times in the morning it didn’t arrive until mid afternoon. This will now mean this client rolls into next week costing us money and time. Complete shambles! Won’t be using again.”

Helpful Report

Posted 9 months ago

“Absolute rubbish and no actions from supplier. Delivery kept being delayed. When it finally showed up with used it in places for lawn and shortly after discovering that deeper inside a bulk bag there were glass shards. Now everything needs to be siv by hand and who knows how many shards are still out in the garden.”

Helpful Report

Posted 1 year ago

“We ordered turf on the 26th September it arrived as requested on the 30th top quality product from a helpful company we shoped around for turf and nothing compared to the product we received from QGS a top Quality product at a great price Thanks QGS”

Helpful Report

Posted 2 years ago

“Unhelpful and rude customer service I ordered this item ( a repeat order as the initial order of £100.44 was insufficient for the vegetable patch I ordered it for) for next day delivery this morning 27 April. I was informed on the phone by a customer service representative that my item will be delivered on Tuesday 3 May after the bank holiday even though online I could select and had selected a 29th April express delivery. I went ahead to order the item but later on was lucky to secure a local supplier to deliver to me today. I called QOS to cancel my order but was told that even if the order is not delivered tomorrow, I cannot cancel as the item has been ‘shipped’. While I can understand that there are 3rd party suppliers involved in the process, I tried to reason with the customer service agent Craig, that it was only fair if the item had not been picked to be delivered to me tomorrow for me to cancel the order ( if not delivered to me tomorrow). He was quite rude and said it is ‘presumptuous’ of us to assume that. I didn’t know QOS allowed it’s representatives to insult and be rude to its customers. It is instructive to note that at the time of calling to cancel and writing this review, I had not received the fulfilment (shipped) email confirmation which preceded the first order I made, and was a confirmation that the item had been shipped. I do not think I had made an unreasonable request especially as a returning customer at the current time where everyone is feeling the impact of rising costs, nor do I think I deserved to be spoken to the way Craig spoke to me. I know where to take my custom to next time and would advice others to learn from my experience”

Helpful Report

Posted 2 years ago

“Expect to get less that you pay for! Ordered a jumbo bag of topsoil which should be 1200 litres. The bag that arrived has 600l at most due bag dimensions and fill level. When I queried this that gave some rubbish about extra litres in the bulged out sides and the bottom will be compacted? But to half the size?? Really? All Chris had to say was the picture looks right to him. Well I'll be using Gravel Master in future as the same size bag cost less.”

Helpful Report

Posted 2 years ago

“Delivery of top soil was late, turf was of an uneven quality... and was followed up by aggressive sales people blaming the delivery company or anyone else for the issue... avoid this company there are plenty of other suppliers out there... not nice to deal with... AVOID”

Helpful Report

Posted 2 years ago

“If you want a beautiful lawn do not use this company Have had my own landscaping business for 30+ years, my usual supplier of turf could not supply my turf due to covid. so ordered from this company instead. WHAT A MISTAKE. looked at their website which stated weed free turf. so ordered 40 sq. fortunately it was for my own garden. On arrival the turf looked ok, as it had been cut very short. but once it had been in place for a few weeks noticed it was infested with Annual Meadow Grass (Poa annua) which is a grassy weed. so much so I will never be able to bring it under control. contacted the company & they did not want to know They actually told me that poa was not a weed. I always expect some poa in new turf but this was infested with the stuff. (Thank goodness it was for my lawn & not a customers) If you want a beautiful lawn do not use this company.”

Helpful Report

Posted 3 years ago

“Turfs were delivered five weeks ago and laid the following day in hot sun. Having watered it regularly its growing really well and I can definitely recommend this company. Very efficient. DK”

Helpful Report

Posted 3 years ago

“I wrote a review below but the company has sorted out my faulty item. It was sorted a few days after. I can’t remove the previous review”

Helpful Report

Posted 3 years ago

“Received item in bad condition, scratches, dents and marks. Pretty bad service and ethics. Can’t get hold of them via phone no reply to email still. Save yourself time & trouble and buy from the bigger companies where this sort of issues doesnt happen”

Helpful Report

Posted 3 years ago

“They sent over soil with metal pieces and nails in their soil. A big nail measuring at 7 cm scrap and cut off an entire piece of skin from my finger. No means of compensation of any sort.”

Helpful Report

Posted 3 years ago

“Stay clear !! FTC Act violations, false advertising horrific customer service. One bag of 2 arrived : wrong name address delivered. Refused to collect it as it was the same product- Turf topsoil but I had ordered Bed and Border- then they tell me it is the same thing so if I want it collected I have to pay return of 950 kg. They say they advertise vegetable, Turf and Border topsoil separately but the MD stated it was all a multipurpose topsoil. They market it like that to Google attract customers. I called the person on the delivery label and she says she ordered Vegetable topsoil not turf topsoil. This constitutes false advertising. The MD said call my solicitor and put the phone down. I had the delivery man of the 2nd bag which arrived 6 hours later take the wrong bag back. If they do not refund me I will sue out of principle”

Helpful Report

Posted 3 years ago

“Horrendous non existent customer service. Do not answer emails, completely ignore requests. Ordered gravel and arranged delivery for 2 weeks later. Did not receive any communication so emailed 3 days before the delivery date (no one answering the phone) and got no reply. Emailed 4 times on the day of delivery as it never arrived, informed customer services I would be contacting their director and received a sarcastic and condescending reply. Gravel turned up 3 days later whilst I was at work. The gravel is great but the customer service is non existent. All emails have been completely ignored.”

Helpful Report

Posted 4 years ago

“Ordered from them on 21st June, after several emails and numerous attempts at try to call them, still not received my order, I have made my bank aware as paid fir goods that yet to receive”

Helpful Report

Posted 4 years ago

“Apathetic customer service. Lost a day waiting on turf that never shipped. Lost money hiring a gardener who couldn't do her job without the turf. Contacted customer service on the day, rep Chris Brier unapologetically wrote back: "[...] your order didn't come into the hub with a delivery date selected." Then proceeded to cancel the order and a refund without my consent. Despite sending over proof of the order and delivery date confirmation and asking for compensation in the form of an express delivery of the same lawn at company's cost. After following up two times for a response, Customer service rep directed me to his first email, disregarded my query, lacked any will to rectify the situation, didn't take any responsibility for the inconvenience on behalf of the company, didn't show concerned for a customer. We're all stretched thin because of the Covid situation, an attempt at an apology would have gone a long way.”

Helpful Report

Posted 4 years ago

“Ì bought a load of compost on the 24 th april delivery was good but when checking bank account i found i was charged twice but they dont believe me that i only had 1 delivery but if they check my order history they would i have reported to bank as tried phone email and have just got a reply as i am 424.0 pound down very very bad customer service”

Helpful Report

Posted 4 years ago

“Purchased three bulk bags top soil, delivered only two bags and had to laid turf on the same day. Driver knew that one bag is missing but wasn't sure where it is. Tried to contact and sent an email but received no response. Following day third bad was delivered but was refused by me, was too late for me because turf was already down. Now QUALITY GARDEN SUPPLIES ignoring my emails for refund of third topsoil bag.”

Helpful Report

Posted 4 years ago

Quality Garden Supplies Ltd is rated 3.5 based on 146 reviews