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Quality Garden Supplies Ltd Reviews

3.5 Rating 144 Reviews

61 %

of reviewers recommend Quality Garden Supplies Ltd

Company Reviews

Product Reviews

3.5

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01785 850 653

Email:

info@qualitygardensupplies.co.uk

Location:

30 High Street
Eccleshall
ST21 6BZ

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Quality Garden Supplies Ltd 5 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately you can't give Zero star as this is how I rate them. If you don’t have tools to provide service then don’t provide it. I bought 5t of top soil. Not only my order was not processed correctly although the charges were taken from my account. When it was supposed be finally delivered it wasn’t as the surface was not smooth, although I provided specific information a day before and got told that was fine. At the end I was sked for £105 (on the top of £408 which already paid) to rearrange the delivery or £255 to cancel my order. Horrible service and a bunch of fraudsters. Never, ever use them!!!!”

Posted 5 years ago

“I had a very bad experience with this company and would advise everyone not to order from them. Their customer service is extremely bad and appalling too. I made an order for a bulk of soil. I have read the condition and the fact that they do not delivery into the difficult, not accessible places. As I have had never the problem in the past (living here 8 years) to delivery things in bulk I would not think the hill can be such an issue. I have been waiting for 4 days at home for delivery after receiving the email that it has been shipped. As it was already delayed I have to go back to a website and made an enquiry. I have received the phone from the company where the lady was repeating over and over that I am in not accessible property and they can not deliver. It was annoying as I was upset they have not informed of this but wanted to move on and discuss the solution for this as they have charged me already. I had to repeat many times that I understand about the place but disagree but want the solution. Then she said there will be charges of about £50 because it is in their policy. I have made the purchase for £69.60. I got upset that this is ridiculous and she started to repeat her policy again. I said I don't want to listen more of this 'bulshit' and asked her to give me her name and informed her that I will complain about this. She refused to give me her name and hang up on me as she does not need to be talk that way. I have received the email now with charges and her name Elysha. There has been clearly errors on company's side and this is not how you should handle your customers. Plus I feel like they have stolen money from me!! I run business and have delivered items every day, in bulk!! AVOID THIS COMPANY AS THIS IS VERY RARE AND UNUSUAL WAY TO CHARGE PEOPLE FOR NOT DELIVERING THEIR GOODS. We have builders on our street now with lifts delivering good with no problem. Shame on you Quality Garden Supplies [copied] Dear Lenka, As we have discussed on the phone earlier, to return the goods back to the depot would incur a charge of £34.20 inc VAT. Unfortunately with your property being on a very steep hill we were not able to deliver due to our tail lift offload having no breaks, (the tonne bag of topsoil would simply slip off the back off the lorry being a health and safety risk). Please see our delivery terms and conditions for more information. Screen Shot 2017-10-05 at 10.14.36.png https://www.qualitygardensupplies.co.uk/delivery Any queries please feel free to be in contact. Regards, Elysha info@qualitygardensupplies.co.uk Sales: Line : 0871 971 0988 Customer Services : 03333 216 896 Fax: 01785 330 837 www.qualitygardensupplies.co.uk Leading Suppliers of Turf | Topsoil | Bark | Gravel | Compost | Garden Furniture | De-icing Salt logo-contact-rh.png Quality Garden Supplies Ltd, 30 High Street, Eccleshall, Staffordshire, ST21 6BZ”

Posted 6 years ago

“3 out of 22 rolls were unusable had they had been cut too thin and had holes in and bits missing - this was obvious just looking the roll before unrolling it.Customer services are very hard to get hold off and many of my calls were cut off before being put through to someone. They were helpful when I got through, but I'm still waiting for my promised refund two weeks after being told it had been processed.”

Posted 6 years ago

“I purchased a one tonne bag of border blend topsoil. The description states the following: That it is "a dark rich blended topsoil... a fine friable organic rich loam" and that "this soil has been screened to 10mm to remove any lumps and stone." However, having examined it carefully i.e. sieved about half of it now, I can report the following: 1/ That twenty per cent plus consists of stones larger than 1cm. 2/ That the rest is comprised of at least 70% clay – I've had a geologist friend look at it and she estimated its clay content at 70-80 per cent. 3/ I have found various items that were not mentioned in the description: old nails; various bits of rusty iron; concrete; plastic (from bin liners and plastic bags); wire; bits of broken roof tiles; lumps of wood; aluminium foil; part of a mother board; a sim card for a phone; broken glass (quite a lot) ; a counter for a board game; a small piece of costume jewellery and – wait for it – a used condom. According to Quality Garden Supplies it is "perfect for flower beds and borders". My view is that it's perfect, ideal material for the local rubbish tip. This gives a new angle on fly-tipping. It's actually the reverse - fly-selling, i.e. selling what was probably originally fly-tipped material. 'Quality Garden Supplies' - close, but 'Quality Garden Crooks' would be more accurate. I intend to provide further updates on any other new contaminants/finds I may unearth.”

Posted 6 years ago

“This company failed to deliver my tonne bag on the day they said. The following delivery was very late, again not when they said. Cost me 2 days labour and equipment hire. No call backs when they said, and calling their premium number cost me more! Steer clear.”

Posted 6 years ago

“Delay in delivery”

Posted 6 years ago

“Ordered 7 tonnes of aggregate but only 5 tonnes arrived. Paid for a Saturday delivery extra and had paid help at hand to complete work. Got my money back for the extra gravel but not for the Saturday delivery. I was out of pocket as help still required payment. Very disappointed with level of customer service and support.”

Posted 6 years ago

“They sent the wrong type of sand for our sandpit which has ruined the children's clothes. No response to phone calls and emails to try and get it replaced with the sandpit sand that we paid for.”

Posted 6 years ago

“I ordered pebble stones that were supposed to be river bed stones. The order was poor quality and there were lots of broken stones. I contacted the company but they refused to do anything. The product purchased was inferior to other stones previously ordered from other companies. Not a quality product or service.”

Posted 6 years ago

“The product was as described and just the job. However, needed a specific day delivery so took advise from a representative and went for next day at additional £8, and specified delivery day, even though it was 4 days hence. However was delivered a day early and left at bottom of driveway restricting access to drive. When I contacted customer care team to understand why this had happened Michelle could not care less and was not interested in the inconvenience caused to me. As far as she was concerned it was delivered job done. It is a shame when people/companies do not take pride in customer care. I believe the sign of a good company is not being perfect, but taking an interest in put thing right when it goes wrong.”

Posted 6 years ago

“Shocking bad company, if you could give less stars I would, 5t of topsoil paid for and was due to be delivered on the 29th, paid the extra for Saturday AM delivery, truck arrived at 1;38pm and wouldn't even try go down the street in case he got trapped down it if a car came after he went down, Useless driver and just wanted to go home for the long weekend. I offered to help push the pallets down the street but he said we wasn't going to do that so he drove off with my topsoil again. Called the company on the Monday to complain, told me id have to pay £102 to redeliver or £180 to cancel the order, go figure how its that much. Argued my case and sent photos of the street the driver wouldn't drive down and they agreed he should have, so they would redeliver for free. Promised 3 bags on Thursday and 2 on Friday. No bags showed up on the Thursday so called again on Friday and was told they didn't deliver because I would have to be home, even though they said I didn't have to be the day before, reason that you have to be home they said was to assist the driver if needed, so now I have to help them unload when the first idiot wouldn't do that the first day. Phoned again later on the Friday for an update as they never call you back, was then told that they had delivered 3 on the Thursday, idiots!!!, had to phone again to see what the latest update was before I left work, was told they were on there way and the rest would be delivered Saturday. Nothing again on the Friday and now its 6:20pm on Saturday and still nothing. I am now out of pocket £429 for the soil and had to hire a garden roller for another 2 weeks, so that's another £60......... Have wasted 2 weekends waiting around and a week of dealing with them on the phone. Looking forward to calling them on Monday morning!!!!!!!!!!! AVOID, AVOID, AVOID!!!!!!!!!!!”

Posted 6 years ago

“Apathetic customer service. Lost a day waiting on turf that never shipped. Lost money hiring a gardener who couldn't do her job without the turf. Contacted customer service on the day, rep Chris Brier unapologetically wrote back: "[...] your order didn't come into the hub with a delivery date selected." Then proceeded to cancel the order and a refund without my consent. Despite sending over proof of the order and delivery date confirmation and asking for compensation in the form of an express delivery of the same lawn at company's cost. After following up two times for a response, Customer service rep directed me to his first email, disregarded my query, lacked any will to rectify the situation, didn't take any responsibility for the inconvenience on behalf of the company, didn't show concerned for a customer. We're all stretched thin because of the Covid situation, an attempt at an apology would have gone a long way.”

Posted 3 years ago

“As per the previous review, I would give this company a zero if I could. Had issues with my delivery due to goods being damaged. Very annoyed as I had taken a day off work to receive the delivery. After speaking to a couple of people who were no help, I eventually spoke to Ben the manager/owner, who to start with was quite helpful. His attitude soon changed when I asked for a refund as I wasn’t happy with the service. His language and attitude was appalling, I hope he wouldn’t speak to a woman like he did me, as his behaviour was totally unacceptable. (I wonder if Ben would be so brave to speak to me like that face to face!) I would think twice before using this company, the “Quality” in there company name should be substituted for “Rank Amateur” .”

Posted 4 years ago

“Turf delivered at 5.30 in the afternoon. It was laid the very next morning. Turf has gone brown and has shrunk. Complained to Company whose only response was that the turf should have been laid immediately. I think this is unreasonable and unrealistic. They asked me to send photos , which I did, and they clearly show how awful, and what poor condition it was in. Their response to this was to tell me I should have paid an extra £15 for a pre 1 o clock delivery. I have never fome across such awful customer service and I will be reporting them to Trading Standards. I would not deal with them again under any circumstances.”

Posted 5 years ago

“Had a couple of deliveries from this company, which were fine, so I decided to order some turf from them. Unfortunately some of the turf was not of an acceptable quality and I couldn't use it. When I complained about this, their response was "it's not our responsibility because it's a natural product", which is awful customer service. The second response I received said that they would "sort it". However, they now appear to be ignoring me. This company does not live up to its name - it does not offer quality products and it provides awful customer service. I would respectfully suggest that the customer advisers who deal with complaints are given at least some basic training in dealing with customers.”

Posted 5 years ago

“Ordered the seed on the 4th August with Max 4 day delivery, it's now the 14th and I have still not received them.”

Posted 6 years ago

“I still have not received my delivery which has been promised and was due on Tuesday it's now Friday. Customer services have been appalling and even hung the phone up when I was trying to sort out their mistake. They had cancelled my order without authorisation or informing me so I waited at home for the order on Tuesday and Wednesday, it didn't arrive. They told me I had to pay £75 this mistake or get it delivered another day. I have chosen today (Friday) and surprise surprise it's still not here at 17.16! Communication is very intermittent they pick and chose what to reply to and it's never a quick response. Terrible company I would never recommend them to anyone. Avoid at all costs.”

Posted 6 years ago

“The products are great, the delivery was a disaster. I clearly stated in my order, in an email and over the phone that I needed 1 day notice to have laborers in place to accept the delivery; the driver called me saying that they were at my door and basically the company just ignored my request. Would not recommend unless you order small items where delivery is easy.”

Posted 6 years ago

“We ordered Tuesday for Friday but did not turn up til saturday. Also we are now stuck with a bag and a pallet we do not want. There should be a place local to return and used again”

Posted 6 years ago

“The turf was awful...had clearly been cut much earlier and when I received it 40m2 over half of it was dead! Shocking I will never use the company again!”

Posted 6 years ago

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Quality Garden Supplies Ltd is rated 3.5 based on 144 reviews