Shocking bad company, if you could give less stars I would, 5t of topsoil paid for and was due to be delivered on the 29th, paid the extra for Saturday AM delivery, truck arrived at 1;38pm and wouldn't even try go down the street in case he got trapped down it if a car came after he went down, Useless driver and just wanted to go home for the long weekend.
I offered to help push the pallets down the street but he said we wasn't going to do that so he drove off with my topsoil again.
Called the company on the Monday to complain, told me id have to pay £102 to redeliver or £180 to cancel the order, go figure how its that much.
Argued my case and sent photos of the street the driver wouldn't drive down and they agreed he should have, so they would redeliver for free. Promised 3 bags on Thursday and 2 on Friday. No bags showed up on the Thursday so called again on Friday and was told they didn't deliver because I would have to be home, even though they said I didn't have to be the day before, reason that you have to be home they said was to assist the driver if needed, so now I have to help them unload when the first idiot wouldn't do that the first day.
Phoned again later on the Friday for an update as they never call you back, was then told that they had delivered 3 on the Thursday, idiots!!!, had to phone again to see what the latest update was before I left work, was told they were on there way and the rest would be delivered Saturday.
Nothing again on the Friday and now its 6:20pm on Saturday and still nothing.
I am now out of pocket £429 for the soil and had to hire a garden roller for another 2 weeks, so that's another £60.........
Have wasted 2 weekends waiting around and a week of dealing with them on the phone.
Looking forward to calling them on Monday morning!!!!!!!!!!!
AVOID, AVOID, AVOID!!!!!!!!!!!
7 years ago
Quality Garden Supplies Ltd has a
3.5
average rating
from
145
reviews
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