I had a very bad experience with this company and would advise everyone not to order from them. Their customer service is extremely bad and appalling too. I made an order for a bulk of soil. I have read the condition and the fact that they do not delivery into the difficult, not accessible places. As I have had never the problem in the past (living here 8 years) to delivery things in bulk I would not think the hill can be such an issue. I have been waiting for 4 days at home for delivery after receiving the email that it has been shipped. As it was already delayed I have to go back to a website and made an enquiry. I have received the phone from the company where the lady was repeating over and over that I am in not accessible property and they can not deliver. It was annoying as I was upset they have not informed of this but wanted to move on and discuss the solution for this as they have charged me already. I had to repeat many times that I understand about the place but disagree but want the solution. Then she said there will be charges of about £50 because it is in their policy. I have made the purchase for £69.60. I got upset that this is ridiculous and she started to repeat her policy again. I said I don't want to listen more of this 'bulshit' and asked her to give me her name and informed her that I will complain about this. She refused to give me her name and hang up on me as she does not need to be talk that way. I have received the email now with charges and her name Elysha. There has been clearly errors on company's side and this is not how you should handle your customers. Plus I feel like they have stolen money from me!! I run business and have delivered items every day, in bulk!! AVOID THIS COMPANY AS THIS IS VERY RARE AND UNUSUAL WAY TO CHARGE PEOPLE FOR NOT DELIVERING THEIR GOODS. We have builders on our street now with lifts delivering good with no problem. Shame on you Quality Garden Supplies [copied] Dear Lenka, As we have discussed on the phone earlier, to return the goods back to the depot would incur a charge of £34.20 inc VAT. Unfortunately with your property being on a very steep hill we were not able to deliver due to our tail lift offload having no breaks, (the tonne bag of topsoil would simply slip off the back off the lorry being a health and safety risk). Please see our delivery terms and conditions for more information. Screen Shot 2017-10-05 at 10.14.36.png https://www.qualitygardensupplies.co.uk/delivery Any queries please feel free to be in contact. Regards, Elysha info@qualitygardensupplies.co.uk Sales: Line : 0871 971 0988 Customer Services : 03333 216 896 Fax: 01785 330 837 www.qualitygardensupplies.co.uk Leading Suppliers of Turf | Topsoil | Bark | Gravel | Compost | Garden Furniture | De-icing Salt logo-contact-rh.png Quality Garden Supplies Ltd, 30 High Street, Eccleshall, Staffordshire, ST21 6BZ