The representatives who work for Qualtry were very helpful. There was some confusion with my orders and they were able to straighten it out for me. My only complaint would be that Groupon, who I bought the vouchers from, did not provide the proper information to redeem the vouchers, which created a very confusing and frustrating experience. As a company that has provided very nice personalized items that I gave to friends as part of a wedding gift, I would hope that Qualtry is able to work out any further issues with Groupon so that it doesn't effect their reputation with future customers.