I placed my initial order. Received an email from Qualtry stating my order wasn’t placed, with an apology & a coupon. Fine. I placed a second order. Also received an email stating the same thing…. Order not placed, apology, and coupon. I decide not to reorder. I check my accounts… both amounts for both orders have been deducted. I contact customer support & they say they can’t cancel my orders because they’re custom & they can’t refund me, since one of the orders has already shipped. I receive a package soon afterward and it has 2 of my custom notebooks & THREE OTHERS THAT ARE NOT MINE! Which means 3 separate families won’t get theirs in time for Christmas. Immediately I reach out to customer support & have never received a reply. Then, I send another email, thinking mine got lost…. Still no reply. I will never order from Qualtry again. All I want is my order & a refund for the 2nd order.