I ordered six personalized pillowcases. In yesterday's mail, I received five of them. One name (Benton) was to be on two different pillowcases. Five items were listed on the packing slip. I received the Merry and Bright snowman pillowcase with the name "Benton" and the packing slip said it was the "gnome" pillowcase. I tried calling customer service several times and got a busy signal. I finally got through, waited on hold for several minutes and then the call went to voicemail. Per my e-mail notifications, one more shipment is coming. I am just not confident that it will be the correct pillowcase. I was also surprised that the items weren't individually encased in plastic.