I ordered 4 cutting boards on November 29th, and received them 3 days later. I love the products I received, and would definitely order again, had this level of service applied to my second order. I placed a second order on the same day, November 29th, for 4 additional items. Today is December 18th, and my items have yet to be shipped. I've reached out to customer service twice to check on the status of my order. They assured me my items had been made, but they are backed up due to the Holidays and have not handed my items off to their courier yet. 3 weeks later, I'm still waiting for my package to be shipped! When I inquired about my order a second time, as I need the items by Dec. 22, I was told not to contact customer service again as this would further delay my products from being processed. If it were not for this second, incredibly frustrating experience, I would give Qualtry a 5 star rating. But this is unacceptable. I place the order a month in advance, and am still waiting!