Honestly, this is a rating for your business practices, not your products. The products are amazing and a great value. The problem is when you promise 5-8 business days, and I ordered November 28, but didn't receive the order until December 21. I am an elementary school administrator and our district closed on December 16 for the holidays. All 30 items in my order were staff gifts, and they are not going to get them until we return from winter break now, as I am out of the area, too, and had a neighbor pick up the box for me. It was a very easy website to use, and I love your products, but I am very disappointed with the execution of my order.