I ordered a gift in plenty of time and added $8+ for priority shipping. The priority shipping stated the item would be shilled in 3-5 days. I understand that personalized gifts would take additional time and planned for that as well. I waited for 14 days for notification that my item was on its way. Instead I find that after 15 days it was not shipped and the tracking info was impossible for me to access. After I downloaded the app, I entered my phone # numerous times over several days without success. When I finally received word confirming my order and that it would be shipped by USPS or UPS I was able to track the package. I received the item too late for our holiday gathering. The item was great so no complaints there. I was VERY annoyed when Qualtry continued to advertise that items ordered would be there in time for Christmas as I knew that would likely never happen. That fact further shook the company's credibility.