We have been loyal customers to Qualtry for years now, and this was our first negative experience with a Qualtry purchase. I submitted an order at Thanksgiving, consisting primarily of personalized holiday, serving boards for teachers at a local elementary school and bags from Santa for my kids. The entire order was delivered after Christmas, so I did not have any gifts for teachers. Since they are personalized for holiday and designated with this year, it will be embarrassing to give them after the holiday has passed. Of course, the Santa bags could not be used, and the top one is stained with what looks like either food or bodily waste. Maybe I could wash it, but that was pretty disgusting.