My first order I ordered 2 pocket knives for my son's. I received the same name on both. One was to say Justyn the other Jayce. I spoke to your chat bot which instructed me to submit a photo which I didn't hear anything back from. It was getting close to Christmas so I just ordered another one for Jayce. I also order 2 more knives and a cutting board. Very disappointed with them . On the knives the name was done so small and in white . The names barely visible. On the cutting board the personalization was spotty. The color on the letters were not even. Not to mention could have sworn I paid extra money just to have them delivered on time for Christmas! Which they were not. Extremely disappointed.