The confirmation email did not match what I ordered - 2 large collars, with custom names and phone numbers. In the email was an extra small. I immediately responded to the email, pointing out the problem, and politely requesting the size on the 2nd collar be corrected. There is no way the collar could have been produced that soon. A couple of days later, I received an email saying it was too late and I would have to pay for and keep the 2nd (extra small) collar. Could you please send me the 2nd collar in size Large? Then I will change my review. The quality of the collars is good, but I can’t fit an extra small collar on my large dog.