First of all I do have to say that the customer service that I received went above and beyond. The issue I had was that I had purchased this same cutting board same size same everything even down to the font. The one that I got 5 years ago was made with bamboo twice as thick and the etching was done beautifully and dark. I purchased another one for a gift for my uncle that was getting married and it came and the quality had declined horribly over the years. The board was super thin and the etching was super light and not appealing at all. When I contacted customer service regarding it they said that all wood is different but it didn't explain why it was so cheap and why the laser engraving with not etched dark but pretty much the same color as the wood. They did offer a full refund just would not suggest getting this board as a nice gift maybe more of a gag gift