I have an 85 lb dog for which I ordered a new leach & Collar. I ordered the same 3 yrs earlier in a size large which was too big. So this time, I ordered both collar & leash in Size Medium. The collar I received was a 10” cat collar with my dogs name & my telephone number. The leash I received had the wrong phone number on it. It was the same order & they put my area code as 781 on the “cat collar & 881 on the leash. Hello, is anyone paying attention??? When I tried to resolve this issue with customer support, they were less than helpful & told me that under no circumstances would they replace the items. I had a also had a problem 3 years ago but I obviously didn’t learn my lesson. Do NOT order from this company because they will not back up their product. What ever happened to “the customer is always right?” Stay clear of Qualtry!!!!!