I've purchased the embroidered collars several times as I think they are a great idea and investment for my fur babies. Though I have had several issues in the past I part user error and not understanding how to order multiple products, this time was my absolute worst experience! I called your customer service line multiple time and was hung up on multiple times, the line was not answered, I was unable to speak with anyone above the customer support representative. It was absolutely ridiculous! For this reason though I think you have a good product the time, energy, and frustration I don't think I will order from you again.