I ordered 14 of the mason jars personalized and they did not look like the pictures as advertised. The writing and design was much smaller and couldn't read some of the writing including the names. These were gifts and I was not able to use them. I reached out to customer service and they wouldn't help me. I asked for them to be redone or refunded. They refunded me for 2 because I only sent 2 photos -- but they were all done the same!! I have ordered other items from Qualtry and they turned out great, but these were a HUGE disappointment. DO NOT order these. Customer service is horrible if something goes wrong, as it did with my order. I had to trash all 14. I will be contacting the Better Busines Bureau.