Item I purchased was not as described once I went to customize it. I ordered a pillowcase. Qualtry advertised the following: 1. only additional cost for item would be that of shipping and 2. I could pick the font of the personalization from several choices. Neither was true. Not only did I have to pay the cost to ship the item (which is ridiculously expensive for a pillowcase!) but I also had to pay a printing fee (otherwise the customization would have been done in China and the item would not have arrived until Feb - not ok for a Christmas gift). Only one font was available for the customization, which was not a font I liked and never would have purchased the pillowcase had I known. Never will buy from Qualtry again.