I placed an order on November 11 (11/11/23) with multiple Christmas presents and as of today December 20th (12/20/23). It still has not arrived and they can't tell me when it will arrive despite multiple emails and follow up on my part NOT THEIRS. When you call the phone number on the website, no one answers. I have ordered from them before and didn't have this problem but this is most disappointing as I now (at the last minute) need to find something to replace the 12 gifts I ordered. They have no explanations, no apologies and no resolutions. I asked for a FULL refund if my items do not arrive before Christmas and did not get a reply. Tread carefully if you order with these folks.