While I love Qualtry's numerous items and their quality has always been outstanding, their Christmas shipping schedule left something to be desired...along with their communication about such. I ordered several items for Christmas on November 30, with all of the items being listed as shipping in 1-2 business days. The week before Christmas, I'd received no shipping notice and no updates. I reached out to customer care...and while the agent was extremely helpful, the company should have taken the initiative to reach out first with an update. While all the actual gifts arrived in time for Christmas, I'm STILL waiting on the personal item I had in the order.