I ordered on Cyber Monday and paid the extra money for the items to be made in America- it says typically ships in 2-4 days - well it took 28 days to arrive in Utah where the company is based ! So all the Christmas ornaments I ordered for friends and family out of state did not receive their gifts! I called and emailed them two weeks in and they said they would be soon. Then every time I emailed I got an automatic response giving me the tracking number which was nothing because it kept saying it was being held by items. I am so disappointed in Qualtry-the communication was awful. Then the ornaments came and didn’t even have a string or ribbon with them. Had left that day to fly out to see family before the box arrived because it took almost 4 weeks for this small order. I also ordered from Gossby online and received that order within a week . Looks like that’s the company to go with next year for gifts !