Tasha Williams's recommendations for activities and accommodations were spot on. Both Tasha and Martin Munoz were responsive to all of my queries in an expeditious manner and most pleasant. I felt Tasha understood my expectations and delivered. The only reason I didn't rate my experience as excellent is that I felt they didn't need to schedule private transportation with an interpreter for me from the Tierra Patagonia to the airport when the hotel already provided the service. Although it is an excellent example of their attention to detail, it was totally unnecessary.